Where do I find the bot? How can I use it?

To use our bot, you simply need to install the Telegram app on your smartphone and then launch this bot: @ebook_to_kindle_bot (https://t.me/ebook_to_kindle_bot)

What do I have to do to configure the bot so that it can send documents to my Kindle?

Setting up the bot is fairly simple, but the following two steps must be scrupulously followed:

1. The first thing to do is to tell the bot the e-mail address of your Kindle. If you do not know this address, read the relevant FAQ on this same page. From the bot's main menu, press the 'Settings' button and then 'Kindle Email'. If you had previously provided the bot your Kindle Email address, it will be displayed. If not, you can enter it for the first time, or change it. Simply post this address to the bot and it will save it.
2. The second thing to do is to authorise in Amazon the sender that the bot will use to send the documents. It is advisable to scrupulously follow the instructions that are shown by the bot in the 'Help' menu (button in the bot's main menu).

If both operations are not performed correctly, the bot will not be able to send any documents to the Kindle.

Is the bot free?

Absolutely. The bot allows you to send up to 5 documents per month at no charge. It should be noted, however, that the documents will be devoid of the cover, author and table of contents. In essence, they will be devoid of all metadata that typically make up the document (if any). The reason for such a conversion is to be able to grant more resources to subscribers.

What are the differences between having a free account and a subscription account?

For subscription accounts, documents are converted to be fully compatible for Kindle. This includes all metadata (if any), title, author, cover and table of contents. Free users of the bot will instead receive up to a maximum of five documents per month, but they will be devoid of this information. The reason for such a conversion is to be able to grant more resources to subscribers.

What kind of subscriptions does the bot offer?

The bot offers three types of subscription. Monthly, semi-annual and annual, which allow you to receive 25, 50 or 100 documents daily. For very little money, respectively $1, $5 or $8, payable via PayPal directly from the bot, the subscription will be credited in real time. Upon payment (to be made from the same mobile phone associated with the Telegram account), the subscription will be instantly credited.

What types of payment are accepted?

For the purchase of subscriptions today, there is only one payment system, which is PayPal. This platform was chosen first and foremost for its security, but also for the wide distribution it has worldwide.

Does the subscription automatically renew when it expires?

Absolutely not. When the subscription expires, the bot sends a notification informing the user that he/she will then switch to the free plan. It is always at the user's own discretion whether or not to renew their subscription and when to do so.

What happens if I renew my subscription before its expiry date?

If you decide to renew your subscription before its expiry date, the new expiry date will take into account the remaining balance. To give an example: If I have a six-month subscription that will expire in one month and I decide to buy a monthly subscription today, the new expiry date will be two months from now (the month left until the end of the six-month subscription, plus the month just purchased). The same applies if you are benefiting from one of the two promotions offered for free by the bot.

What advantages does the bot offer over Amazon's 'Send to Kindle' service, rather than software like Calibre?

First of all, the bot is integrated into Telegram, so it allows personal documents to be sent to your Kindle even when you are on the move. Software such as Calibre requires the use of a PC or laptop, so it goes without saying that sending personal documents would be more twisty and complex. In addition to this, the bot supports many more input formats than those offered by Amazon's 'Send to Kindle' service.

Where do I find the E-mail address of my Kindle?

When you register your Kindle for the first time just after purchasing it, Amazon automatically assigns your device a random e-mail address. To find out this, use one of the two systems described below.

From Kindle

• Operations may vary slightly from model to model, but normally you only need to enter the 'All Settings' section 'Your Account'. The screen will show the 'Kindle E-mail Address' section from which you can view the e-mail address associated with your device.

Via browser

• Open a browser and access this address: https://www.amazon.com/myk
• Once you reach the Amazon site, you will be automatically redirected to your account in your country of residence. From the menu at the top, click on 'Preferences' and scroll down the page until you find the 'Personal Document Settings' section, which you must click on.
• The 'Destination Kindle E-mail Settings' item will then be displayed, from which one can view the e-mail address of one's Kindle, with the possibility of changing it.

Can I customise my Kindle's e-mail address?

Certainly. If you would like to personalise the e-mail address of your Kindle, simply follow the instructions in the FAQ above (via browser).

Why do I need to authorise Amazon to send my personal documents via the bot and what should I do?

In order to be able to send personal documents to one's Kindle by e-mail, Amazon mandatorily requires that the sender of such e-mails has been appropriately authorised.

• Open a browser and access this address: https://www.amazon.com/myk
• Once you reach the Amazon site, you will be automatically redirected to your account in your country of residence. From the menu at the top, click on 'Preferences' and scroll down the page until you find the 'Personal Document Settings' section, which you must click on.
• The item 'Approved e-mail list personal documents' will then be displayed, listing all senders who have been previously authorised, and the link 'Add new approved e-mail address' will also be visible. Click that link to be able to add as many e-mail addresses as you wish.

What formats does the bot support conversion from?

Unlike Amazon's 'Send to Kindle' service, which can only accept a limited number of formats as input, the bot is and always will be able to process, convert and send personal documents in all these formats to the Kindle:

AZW, AZW3, AZW4, CB7, CBC, CBR, CBZ, CHM, DJVU, DOCX, EPUB, FB2, FBZ, HTML, HTMLZ, LIT, LRF, MOBI, ODT, PDB, PDF, PML, PRC, RB, RTF, SNB, TCR, TXT, TXTZ

What are the best source formats to convert from?

In order of decreasing preference: LIT, MOBI, AZW, EPUB, AZW3, FB2, FBZ, DOCX, HTML, PRC, ODT, RTF, PDB, TXT, PDF

I converted a PDF file, but the result has various problems. Why?

PDF documents are one of the worst formats to convert from. They have a fixed page size and text placement format. Meaning, it is very difficult to determine where one paragraph ends and another begins. The bot will try to unwrap paragraphs using a Line un-wrapping factor. This is a scale used to determine the length at which a line should be unwrapped.

Why did Amazon decide to discontinue the MOBI format?

Amazon has announced the retirement of its proprietary MOBI file format for eBooks, and a transition to the EPUB format for use on Kindle devices and apps. As of August 2022, you will no longer be able to send the MOBI file format to Kindles or the Kindle app using the ‘Send to Kindle’ service. The MOBI file format no longer supports the newest document features, while the EPUB format is updated and accepted by Kindle devices.

Will the bot continue to support the MOBI format even after Amazon has permanently discontinued it?

Absolutely. The moment Amazon decides to permanently discontinue the MOBI format from its 'Send to Kindle' service, the bot will continue to accept it and convert it so that it can be sent correctly to your device.

Why should I continue to use the bot if Amazon has recently introduced the EPUB format?

There are several advantages for which it is advisable to use the bot. First of all is the fact that the bot supports many more input formats than the 'Send to Kindle' service, including MOBI, in addition to the EPUB format. Secondly, both on the basis of our tests and the feedback we receive from our customers, it often happens that certain documents in EPUB format, when sent directly to Kindle via e-mail, contain strange characters (especially accented vowels or special symbols typical of certain foreign languages). Well, the bot corrects all these anomalies so that reading from the Kindle is perfect. Another advantage is that the bot is certainly more practical than other solutions. Indeed, it is sufficient to forward documents directly from Telegram, to receive them within a few minutes in one's Kindle. The whole thing would then be done from a mobile phone, so even when you don't have a computer available.

Beware that Amazon is claiming to support the EPUB format, but this is not entirely correct. In reality, all EPUB files that are sent to the Kindle via the 'Send to Kindle' service are in turn converted by Amazon back into AZW3 format, which, paradoxically, is still a MOBI format (more advanced than AZW format), but still proprietary to Amazon.

How do bot’s promotions work and why should I use them?

Not taking advantage of the two free promotions offered by the bot would be foolish indeed. Thanks to them, you can obtain up to three free monthly subscriptions.

To use them, press the 'Promotions' button in the bot's main menu and you will get all the necessary information.

I have an active subscription but the documents I send to the bot are all without the cover. Why?

Based on our experience and countless tests, we have ascertained that, depending on the model of Kindle and its firmware version, documents may not display correctly on the device in certain cases. We therefore recommend that all Kindle users ensure that their device has the latest firmware version released by Amazon for their model. Secondly, if any anomalies are detected in the display of documents sent via the bot, try sending them directly to the 'Send to Kindle' service (without converting them), so as to have a counter-check. It is often the case that certain documents cannot be correctly sent to Kindle because they are corrupt or otherwise formally invalid, in which case they will be rejected by both the bot and the 'Send to Kindle' service.

I own more than one Kindle and they are all registered to the same Amazon account. Can I use one bot subscription to receive my documents on all my devices?

Certainly yes. If you own more than one Kindle and they are all registered with Amazon under the same account, they will all tap into the same 'Personal Document Library'. In this way, you can take advantage of a single bot subscription to send documents to your Library and, when all the Kindles you own are switched on and connected to the Internet, they will download the same contents.

I send my documents via the bot to my Kindle, but I don't actually receive anything. Why?

The following two cases should be distinguished:

I never receive any documents

• It is very likely that the bot has not been configured correctly.
• Check whether the E-mail address of your Kindle that you provided to the bot is correct.
• Check that you have authorised the correct sender address in Amazon.
• Check your inbox (the one associated with your Amazon account), to see if Amazon has notified you of the reason for the refusal.
• To correctly configure the bot, or to check whether the operation was carried out correctly, follow the relevant FAQ.

I only receive some documents correctly

• It is possible that the document you sent is corrupt, so Amazon has rejected it.
• Check that you have updated your Kindle to the latest firmware version released by Amazon.
• Check your inbox (the one associated with your Amazon account), to know if Amazon has notified you of the reason for the refusal.